Industry News

BT Redcare Alarm Signalling Service to Cease Operations in August 2025

NBS Underwriting

27 February 2024

The BT Redcare signalling system is scheduled to cease operations next year. Policyholders currently using this service must find an alternative supplier as soon as possible.

As one of the leading suppliers of alarm signalling systems for both commercial and residential properties in the UK, BT Redcare serves around 100,000 customers. The electronic system sends alerts to keyholders, monitored alarm receiving centres and/or the Police when alarms are activated. However, following BT’s announcement, equipment will require replacement for the alarm signalling to continue beyond 1 August 2025 or earlier where contractual services are due to expire before then . While BT Redcare signalling is commonly linked to intruder alarm systems, other systems, including fire alarms, fridge temperature alarms, sprinklers, and water leak detection equipment, may also rely on it for remote signalling.

Alarm systems are vital to a number of our products, making it essential for affected policyholders to replace their BT Redcare with a similar system to ensure their insurance remains valid. If any of your clients have BT Redcare signalling on their alarm systems, please prompt them to act swiftly. As we approach 1 August 2025, installation bottlenecks and product shortages are increasingly likely.

It is essential to ensure that any selected replacement service is installed by a company regulated by the National Security Inspectorate (NSI) and incorporates the National Approval Council for Security Systems (NACOSS), or a company regulated by the Security Systems and Alarm Inspection Board (SSAIB). It is equally important to maintain the system in optimal working condition through an annual maintenance contract with a reputable alarm maintenance company. In the event of a claim, we may request evidence of the maintenance agreement.

Please ensure your clients are aware of the situation and make the necessary changes promptly to avoid any impact on their insurance policies. We will also be updating our quotation platform to remove reference to BT Redcare, and we’ll highlight at renewal those risks which have a current BT Redcare system in place.

If you have any queries about a particular risk or need clarity on our requirements for alarm monitoring systems please get in touch.