CLAIMS

At NBS, we understand the importance of settling valid claims promptly, fairly, and efficiently.

Our in-house claims team is on hand to ensure a seamless experience, using their expertise to swiftly and fairly process each claim. The goal is not just resolution but a dedicated and supportive approach for our clients.

 

In the event of a claim, you must notify us as soon as reasonably possible to ensure a swift process. In the meantime, please take action to minimise further loss.

In order to process your claim we require the following:

  • The Date of loss.
  • Comprehensive details of the incident, providing as much information as possible for our thorough assessment before forwarding it to our loss adjusters.
  • What has been damaged.
  • Contact details for the insured.

After reporting your claim, please allow 2-3 working days for our loss adjusters to make contact with the insured. If the claim is highlighted as significant, contact will be made within 24 hours.

Claims must be notified via email at claims@nbsunderwriting.co.uk.

For general claims enquiries or to speak directly with our team, you can also reach us at 0333 032 5000, selecting Option 4.

Policyholders can call to report a claim, but we ask that brokers contact us via email as we like to keep the phone lines open for policyholders.

Frequently asked questions

Here are some of our most frequently asked questions.

If you can’t find the answer to your query here please contact us and we’ll be happy to help.

  • I have filed a claim, how long will it take until I hear anything back?

    After the details of the claim are sent to our loss adjusters we will organise for them to contact your client directly.

    Please allow between 2-3 working days for them to contact the insured. However in the instance that the claim is marked as significant, contact will be made within 24 hours.

     

  • What information is required in order to make a claim?

    In order to process your claim we require the following:

    • The Date of loss.
    • Comprehensive details of the incident, providing as much information as possible for our thorough assessment before forwarding it to our loss adjusters.
    • What has been damaged.
    • Contact details for the insured.
    • Whether or not the loss has an impact on your ability to continue trading.

    We need this information before we can send it to our loss adjusters – It is helpful if you provide us with as many pictures of the loss as you can.

    Please keep invoices/quotes/receipts etc. and retain any items that may have given rise to the damage as they may be required in order to effectively process your claim.

  • Is there anything else my client should do after the claim has been made?

    We ask that the insured takes action and does everything they can in order to minimise further loss.

    Please make any repairs to damages as soon as possible and secure the property if it makes sense to do so.

  • Who are the Loss Adjusters that are handling my claim?

    The majority of claims we receive are sent to Sedgwick International UK.

    Any Professional Indemnity claims are handled by specialist PI claims management organisation, Caytons Law.

    Household claims are sent to AXA or Rela Ltd.

  • What are your claims office opening hours?

    Our team of advisors are here to assist you Monday – Thursday 9.00am – 5.30pm & Friday 9.00am – 5.00pm.

    Please call us on 0333 032 5000 (selecting option 4) for any enquiries you may have.

  • How do I make a complaint?

    In order to make a complaint please see our complaints procedure.