Claims

We understand the importance of settling claims promptly, fairly, and efficiently. To ensure a swift process, please notify us as soon as reasonably possible in the event of a claim. In the meantime, take action to minimise further loss.

You can find details on how to report a claim in the policy wording. For any claims enquiries or to speak directly with our team, call us at 0333 032 5000 or contact us via the online chat (available 9:00am – 5:30pm Monday to Thursday and 9:00am – 5:00pm Fridays).

If you are a policyholder, you may want to contact your insurance broker for assistance in managing your claim.

Brokers may also report clients’ claims by logging into the system. For more guidance, watch our “How to Report a Claim”

Further details from each insurer on making a specific claim, including how to report and any out-of-hours contact numbers, are provided below.

If you are unsure about the type of policy you are claiming on or the insurer, please refer to the policy documentation issued when the policy was taken out or call our claims team at 0333 032 5000.

Commercial Insurance claims

Including SME products, Commercial combined, Property Owners

Please call 0333 032 5000 to report a claim

For emergency out-of-hours major loss notifications please telephone 0345 073 7187.

Please do not use this number for general claims notifications or queries, which should be to 0333 032 5000

Email: claims@nbsunderwriting.co.uk

Unoccupied Commercial Property Owners claims

To make a claim, please contact: RELA Loss Adjusters

Phone: 08081 756 304
Email: NBSclaims@relaltd.com
Claims in writing should be directed to: RELA, Unit 7, Bocam Park, Old Field Road, Pencoed, Bridgend CF35 5LJ

RELA handles claims on behalf of HCC International Insurance Company plc. Our professional staff are available to assist you with any aspect of your claim, whether you need a claim form, advice on emergency repairs, or any other support.

To enable your claim to be dealt with quickly, your Insurer will require you to provide them with assistance and evidence that they require concerning the cause and value of any claim. Ideally, as part of the initial notification, you will provide:

  • Your name, address, and telephone numbers
  • Policy / Certificate number
  • The date of the incident
  • Police details / Crime Reference Number where applicable
  • The cause of the loss or damage
  • Details of the loss or damage together with claim value if known
  • Names and addresses of any other parties involved or responsible for the incident (including details of injuries) and the addresses of any witnesses.

Professional Indemnity claims

In the event of a claim or any circumstance that is likely to result in a claim, notification must be immediately made to Caytons Law.

Phone: 0207 398 7600
Email: claims@caytonslaw.com

Or sent to: Caytons Claims Ltd 10A, Tower 42 25 Old Broad Street London EC2N 1HQ

Please provide as much information as possible about the claims, including any information which may be required immediately upon request. No admission of liability or payment offer can be made by you without the prior written consent of the Insurer.

Household claims

For household claims you need to ensure you know the insurer of your policy. Please refer to the policy documentation issued when the policy was taken out or call our claims team on 0333 032 5000 if you are unsure.

Includes home & contents, mid net worth, residential let, holiday homes and unoccupied buildings & contents insurance policies.

To make a claim, please contact: RELA Loss Adjusters

Phone: 08081 756 304
Email: NBSclaims@relaltd.com
Claims in writing should be directed to: RELA, Unit 7, Bocam Park, Old Field Road, Pencoed, Bridgend CF35 5LJ

RELA handle claims on behalf of HCC International Insurance Company plc (“hccii”). They are available to assist whether you need a claim form, advice on emergency repairs or any other aspect of your claim.

To enable your claim to be dealt with quickly, they will require you to provide them with assistance and evidence that they require concerning the cause and value of any claim. Ideally as part of the initial notification, you will provide:

  • Your name, address, and telephone numbers
  • Policy / Certificate number
  • The date of the incident
  • Police details / Crime Reference Number where applicable
  • The cause of the loss or damage
  • Details of the loss or damage together with claim value if known
  • Names and addresses of any other parties involved or responsible for the incident (including details of injuries) and the addresses of any witnesses.

To make a claim, please contact Sedgwick Loss Adjusters

Telephone: +44 1206 773 714

Email: nbs@uk.sedgwick.com

You can also access it via the link – www.hiscox.co.uk/schemes-claims

Professional staff are available to assist whether you need a claim form, advice on emergency repairs or any other aspect of the claim.

Alternatively, if you prefer, please contact your insurance broker.

To enable your claim to be dealt with quickly, your Insurer will require you to provide them with assistance and evidence that they require concerning the cause and value of any claim. Ideally as part of the initial notification, you will provide:

  • Your name, address, and telephone numbers
  • Policy / Certificate number
  • The date of the incident
  • Police details / Crime Reference Number where applicable
  • The cause of the loss or damage
  • Details of the loss or damage together with claim value if known
  • Names and addresses of any other parties involved or responsible for the incident (including details of injuries) and the addresses of any witnesses.

AXA Household Claims Telephone Number: 0330 245 518

Please have your policy number ready when contacting.

To enable your claim to be dealt with quickly we will require you to provide us with assistance and evidence that we require concerning the cause and value of any claim. Ideally, as part of the initial notification, you will provide:

  • Your name, address, and telephone numbers
  • Policy / Certificate number
  • The date of the incident
  • Police details / Crime Reference Number where applicable
  • The cause of the loss or damage
  • Details of the loss or damage together with claim value if known
  • Names and addresses of any other parties involved or responsible for the incident (including details of injuries) and the addresses of any witnesses.