Ways to contact us

Call us

Call 0333 032 5000 and follow the instructions to select the relevant option

Chat to us

Use the online chat at the bottom of the screen to talk directly to an underwriter

We’re open

Monday – Thursday: 9:00am–5:30pm
Friday – 9:00am–5:00pm

If you wish to make a complaint please go to our complaints page. For information on reporting a claim, please visit our claims page.

Offices

Head Office:

NBS House, Aire Valley Business Park,
Wagon Lane, Bingley
West Yorkshire
BD16 1WA

Property and Household Office:

Unit G.01, High Weald House,
Glovers End, Bexhill
East Sussex
TN39 5ES

Professional Indemnity Office:

34 Bancroft
Hitchin
Hertfordshire
SG5 1LA

CMU Office:

Arden House, Arden Grove
Harpenden
Hertfordshire
AL5 4SL

When you call you will be given options, to make sure you reach the right team please note that:

Our SME products include:

  • Public House and Gastro Pubs
  • Sports Clubs, Gyms & Social Clubs
  • Hotels and Guest Houses
  • Cafes and Sandwich Shops
  • Fish & Chip Shops
  • Restaurants
  • Takeaways
  • Retail
  • Hair & Beauty
  • Petrol Stations
  • Multi-Location Hospitality

Our Commercial Products include:

  • Nightclubs
  • Late Night Bars
  • Live Music Venues
  • Gentlemen’s Clubs
  • Contractors Combined
  • Commercial Combined
  • Third Sector, Communities and Not-for-Profit
  • Excess of Loss Liability
  • Care Homes

Our Property & Household Products include:

  • Home & Contents
  • Mid-Net-Worth (Non-Standard)
  • Business Home
  • Holiday / Second Home
  • Sub-Let Contents
  • Property Owners
  • Residential Let (Non-Standard)
  • Holiday Let
  • Unoccupied Residential
  • Unoccupied Commercial