Supporting our brokers is at the heart of everything we do. We’re proud to deliver strong and consistent renewal performance across all our products, helping you retain clients and maintain long-term relationships built on reliability and trust.
We continually review our renewal data to ensure we maintain underwriting quality while providing dependable outcomes — and the results speak for themselves.
Our overall renewal rate sits at over 80% — a clear reflection of our commitment to retention and service.
In a UK market where average renewal retention typically sits between 70% and 80%, we’re performing at the upper end of that range. These results show that we’re achieving strong broker engagement, competitive renewal terms and sustainable underwriting outcomes — even in a challenging market environment.
The small percentage of business not offered renewal terms was almost entirely due to genuine changes in the underlying risk, not shifts in our underwriting appetite. In fact, fewer than 1% of cases were due to underwriting changes, highlighting the consistency of our approach and our commitment to maintaining a stable appetite across all product lines.
This balance demonstrates what brokers value most about working with us: stability, clarity and quality underwriting. We aim to maintain a consistent appetite and approach so that brokers can plan with confidence and clients benefit from reliable, continuous cover.
It reinforces our belief that good underwriting and strong communication go hand in hand.
We believe proactive communication is key to retaining business — and the most important message is this: please contact us to discuss the terms and premium if needed.
We may be able to adjust pricing to support the retention of valued clients. Across all areas, you can speak directly with the underwriter handling your case, and a quick phone call is often the fastest way to resolve queries, review options and explore alternatives. You can also reach underwriters through our online chat or by leaving a note on the portal.
At NBS, our message is simple: we want to retain business and we want to work with brokers to keep clients covered at renewal.
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