We recently asked our broker partners to rate their experience of doing business with NBS Underwriting. Thank you to everyone who took the time to share feedback — the results are a real vote of confidence in the service we deliver, and they give us clear, practical insight into what matters most to you.
Just as importantly, we’ve reviewed every comment left. Where you’ve highlighted opportunities to improve, we’re taking that seriously and will use it to make the service even better.
Brokers rated their overall experience with NBS at an average of 8.42 out of 10.
This is a strong endorsement of the service our teams deliver day-to-day — and it reinforces our aim of making brokers’ lives easy, whether you’re quoting, placing, amending or renewing.
Brokers rated the range of products very positively, with responses split heavily between “Excellent” (49%) and “Good” (49%).
That’s reassuring, because having the right cover options — backed by clear appetite — is central to helping you place business quickly and confidently.
We know pricing matters more than ever in a soft market, where competition is intense and clients are understandably focused on value. Your feedback shows our pricing is good compared to the wider market, and it also highlights where we can be more consistently competitive.
We’ll keep this firmly front of mind as we continue refining appetite, underwriting approach and product development — so you can place business with confidence and keep outcomes strong for your clients.
Brokers scored the ease of using our online quote platform at an average of 8.38/10.
We’re pleased to see the platform scoring highly, particularly as speed and usability are key to making brokers’ lives easy. Where you’ve suggested improvements (for example around navigation, question sets, and reducing unnecessary referrals), we’re already using that insight to shape enhancements.
Brokers rated satisfaction with quote turnaround at an average of 8.32/10.
That result is especially important to us, because we know fast, clear quoting helps you win and retain business. We’ll continue focusing on maintaining strong turnaround times and making the quoting journey as smooth and efficient as possible.
For brokers who have experienced a claim, 80% rated our service as Excellent or Good, 19% rated it as Fair, and just 1% rated it as Poor. We’re pleased the feedback is so positive overall, and we’ve also noted where communication and responsiveness can be improved. We’ll continue working to make the claims journey smoother, clearer and more consistent.
Alongside the ratings, we received a large number of suggestions and additional comments. We’ve reviewed them all and are using them to prioritise improvements — particularly around platform refinements, clarity, and consistency — all with the aim of making brokers’ lives easy.
We’ll keep listening, keep measuring, and keep improving, so it’s even simpler to quote, place and manage business with NBS.
And if you have feedback at any time, please keep it coming — it directly shapes what we do next.
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