The Best Ways to Reach Our Underwriters
8 September 2025
At NBS, we recognise that our brokers need quick, reliable access to our underwriting team. Whether it’s for clarification on a case, guidance on our schemes, or support with a new enquiry, we want to make sure you can get in touch with us directly and without delay. To make things as smooth as possible, we offer three simple and effective ways to connect with our underwriters.
Speak to Us by Phone
Sometimes the quickest way to resolve a query is by speaking directly to the team. Our underwriters are available by phone during office hours, ready to discuss cases in detail and provide the clarity you need.
📞 0333 032 5000
When you call, you’ll be greeted by our automated message system. Please make sure you select the correct option so that your call is directed to the right person. This helps us connect you quickly with the most suitable underwriter, avoiding delays and ensuring you have the right information to move forward with confidence.
Use the Online TAWK Chat
For those moments when you’re working within SchemeServe and need an answer fast, the Tawk online chat tool is the ideal solution. This feature connects you directly with our underwriters in real time, allowing you to raise questions, clarify requirements, and resolve issues without ever leaving the platform.
The chat is particularly useful for straightforward queries or when you need a quick response while processing business. It’s designed to save you time and keep your workflow moving smoothly.
TAWK online chat is coming to the NBS website soon, which will make it even easier for brokers to talk to one of our underwriters.
Through Case Notes on SchemeServe
You can also contact our underwriters by leaving a message in the Case Notes section within SchemeServe. This is a great way to keep all communication tied directly to a case and ensures nothing is missed.
To add a note, simply click ‘View’ to open your case, choose ‘Case Notes’ at the top of the screen, then select ‘Add a Note’. Type your message (and attach documents if needed), and our underwriters will review and respond.
Case notes are especially useful outside office hours or when you want to keep a clear record of correspondence linked to a case.
Case Notes Guide Video -> NBS Quotation System Beginner Training Part 6 – Add Case Notes & Documents – YouTube
Why These Channels Matter
We know that underwriting decisions can often be time-sensitive, and delays can have a knock-on effect for both you and your clients. That’s why we’ve kept communication simple: by phone for detailed discussions, via Tawk chat for quick, real-time responses, or through case notes for clear records and out-of-hours communication.
Whichever method you choose, you can be confident that you’ll be dealing directly with an underwriter who understands your needs and can provide the support necessary to keep cases moving forward.