Working Together on Renewals
28 August 2025
At NBS, our message is simple: we want to retain business and we want to work with you to keep your clients covered at renewal.
In today’s soft market, we know brokers face pressure on terms and premiums. That’s why we’re being transparent about our renewal process across all business areas — to show you what to expect at renewal and how best to engage with us if terms need to be discussed.
Here’s what you can expect from us at renewal and how we work with you throughout the process.
When We’ll Be in Touch and What We’ll Need
Professional Indemnity –
Invites are issued 8 weeks prior to renewal; terms are released one the Statement of Fact (SOF) or proposal form is received.
SME & Commercial –
Risks will be reviewed 30 days in advance, with terms usually being issued ~25 days before renewal.
We’ll rely on existing information where possible, however some schemes may require further details which will be requested.
Property & Household –
We prepare renewals around 30 days before expiry.
Again existing information will be used, with any further information being requested if it is needed.
All renewals are issued via the portal to the last handler or a designated broker inbox. For PI risks submitted manually, renewal details are sent by email.
Talking to Us About Terms and Premiums
We believe proactive communication is key to retaining business, and the most important message is this: please contact us to discuss the terms and premium if needed. We may be able to adjust pricing to support the retention of valued clients. Across all areas, you can speak directly with the underwriter handling your case, and a quick phone call is often the fastest way to resolve queries, review options and explore alternatives. You can also reach underwriters through our online chat or by leaving a note on the portal.
How We Support You at Renewal
Renewals aren’t just about administration. They’re about keeping clients protected, helping brokers retain business, and strengthening our partnerships.
That’s why at NBS we are committed to:
- Early invitations to give you time to prepare.
- Clear, proactive communication with you throughout the process.
- Direct access to underwriters who can make decisions.
- Flexibility where it counts — we may be able to adjust pricing to support the retention of valued clients.
👉 If you have a renewal coming up, please get in touch. Let’s work together to retain your business.